bVivid nbn ™ Basic Plans

FINE PRINT INFORMATION CLEARLY DEFINED

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nbn™ Basic Services – TERMS & CONDITIONS

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1)Postage and handling charge – $19.95 (for modem delivery)
2) Per minute billed in one second increments
3) Number portability – only simple PSTN number port-in is allowed without additional charge. Complex port-in is chargeable depending on the scenarios.
4) All services are prepaid. Customer must pay the monthly recurring charges in advance. 
5) ETF for a 24 month term is up to $299 (incl GST). The ETF will be pro-rated by the number of months remaining in the minimum contract term period.
6) An installation charge of $330 applied for all ‘Greenfields’ (FTTP) NBN installations.
7) Standard installation does not include internal cabling/infrastruture and Technical Support visit. If Techical Support visit is required, the charges are; $132 (inc GST) Callout Charge plus $132 (inc GST) hourly rate.
8) Excludes high volume telemarketing
9) For BYO device, please only use the recommended modem and switches – please confirm with compatibility with a Customer Service team member. 
10) Subsequent Installation Charge of $330 will apply if New Copper Pair (New Line) is selected 

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